Have questions? We're happy to help!

Customer Care Policies

We want to make sure you have a wonderful experience!

We are committed to making sure that you and your child have a wonderful experience! If issues do arise, please reach out to your Simply Music teacher to get their support. If you are not able to resolve your issues, please reach out to us at info@simplymusicstudios.com, and we will work with you and your Simply Music teacher to support you as best we can. 

Can I enroll at any time?

Enroll any time of the year! We are always happy to welcome new students to our Simply Music family! You may start lessons at any time of the year and pause enrollment as needed. 

Once enrolled, we’ll keep you enrolled until you tell us you need to pause or withdraw. No need to constantly fill out forms to re-enroll. We want to keep things easy and convenient for you.

If you need to make a scheduling change, just let us know by emailing us at info@simplymusicstudios.com, or by calling our office at 779-379-2437. We’re always glad to help.

What is our yearly class calendar?

 

October 12: Awesome Autumn

November 9: Harvest Happening

December 14: Santa, Sleighs, & Snow

January 11: Theme TBA

February 8: Theme TBA 

March 8: Theme TBA

April 12: Theme TBA

May 10: Theme TBA

Where are you located?

New Lenox Campus: 13919 E. Illinois Hwy. 

Joliet Campus: 1311 Oneida St.

What does the materials fee cover?

A Materials Fee of $10 per student is charged at the time of enrollment for new Seasons of Music Workshop students and thereafter in September of each year for returning students. The annual Materials Fee is an all-inclusive admin fee that helps cover the costs of craft materials for the year.

Material Fees are non-refundable.

You can also check your current balance and change your class at our Parent Portal.

What is included in my enrollment?

Your tuition is for everything that is included with enrollment here at Simply Music — a scheduled number of monthly classes for the year plus all the love, time, and effort your teacher puts in as well!

You can also check your current balance and change your class at our Parent Portal.

Your tuition fee is automatically billed on the 1st of each month to your credit or debit card on file.

What is our approach to safety policy?

 

At the present time, we will follow one intentional approach to health and safety in all of our private lessons. This approach is informed by CDC recommendations and aims to ensure that everyone has as engaged, joyful and as safe an experience as possible. Currently we ask all individuals to wear a mask during this class.

What happens in inclement weather?

Any weather closing information for Simply Music will be posted on our studio Facebook site, as well as confirmed via email or text.  Assume that we are remaining open for lessons or classes unless we announce differently. If weather conditions are such that we need to close our locations, we will offer a makeup date that same month.

 

What happens if my teacher is unwell?

If your teacher is unable to join class because of health concerns, they will update you at least 90 minutes prior to class by email and text message. In such a case, the teacher will make every effort possible to choose a day and time that works for the majority of families later that week or month. 

What if the teacher reschedules a class?

Though rare, there may be times when a teacher needs to reschedule a class. In such a case, the teacher will make every effort possible to choose a day and time that works for the majority of families. 

 

What happens if I miss a class?

Due to the nature of group lessons, regular weekly group lessons are not made up except in the case of teacher absence or inclement weather.

What if I need to pause or cancel my enrollment? What is your refund policy?

We understand that circumstances can change for families impacting your ability to participate in live instruction.

If you need to pause or cancel your enrollment, please send us written notice prior to the 1st of the month. (If notice is received after the 1st of the month, the tuition for the current month will still be charged.)

Please send your written notice via our online form.

Material Fees are non-refundable.