Have questions? We're happy to help!

Customer Care Policies

We want to make sure you have a wonderful experience!

We are committed to making sure that you and your child have a wonderful experience! If issues do arise, please reach out to your Kindermusik teacher to get their support. If you are not able to resolve your issues, please reach out to us at info@simplymusicstudios.com, and we will work with you and your Kindermusik teacher to support you as best we can. 

Can I enroll at any time?

Enroll any time of the year! We are always happy to welcome new students to our Kindermusik family! You may start lessons at any time of the year and pause enrollment as needed. We’ll gladly pro-rate tuition or schedule makeup classes if you start Kindermusik classes partway through the month.

Once enrolled, we’ll keep you enrolled until you tell us you need to pause or withdraw. No need to constantly fill out forms to re-enroll. We want to keep things easy and convenient for you.

If you need to make a scheduling change, class change, or teacher change, just let us know by emailing us at info@simplymusicstudios.com , or by calling our office at 779-379-2437. We’re always glad to help.

What is our Kindermusik yearly class calendar?

Click here to download our Kindermusik Calendar.

Where are you located?

13919 E. Illinois Hwy in New Lenox.

What does the annual registration fee cover?

A Registration Fee is charged at the time of enrollment for new Kindermusik students and thereafter in September of each year for returning students. The annual Registration Fee is an all-inclusive admin fee that helps cover the costs of registration processing and bonus Home Materials.

Annual Kindermusik Registration Fees are $50 per student.  Registration fees are non-refundable.

You can also check your current balance and change your class at our Parent Portal.

What is included in my Kindermusik enrollment?

Our award-winning Kindermusik relaunches October 5, 2021. Registration for 2021-2022 begins August 1. You can enroll at any time.

Your monthly Kindermusik tuition is for everything that is included with enrollment here at Simply Music – a scheduled number of weekly classes throughout the year (including summer!), plus your digitally delivered Home Materials and new music with each new unit, plus bonus classes we offer at times throughout the year.

Every Kindermusik enrollment also includes unlimited makeup classes for as long as you are enrolled, referral rewards for you and your new-to-Kindermusik friend that you refer to us, and lots of other little extras throughout the year. 

You’ll enjoy small class sizes (up to 10 children), a structured curriculum that progresses your child from one level to the next, a close connection with your licensed Kindermusik educator, music and activities to take home with you, and making lots of new friends – for yourself and for your child!

Your Kindermusik enrollment is all-inclusive, covering the cost of tuition plus Home Materials.  Your tuition is automatically billed on the 1st of each month to your credit or debit card on file.

You can also check your current balance and change your class at our Parent Portal.

Can siblings join in the fun?

Yes! Our mixed-age classes are the perfect experience to enjoy with siblings.

 

What is our approach to safety policy?

 

At the present time, we will follow one intentional approach to health and safety in all of our Kindermusik classes. This approach is informed by CDC recommendations and aims to ensure that everyone has as engaged, joyful and as safe an experience as possible. We will not be sharing instruments, but instead everyone will be receiving a mini-instrument kit to use in class each week.

 

What happens in inclement weather?

Any weather closing information for Simply Music will be posted on our studio Facebook site, as well as confirmed via email or text.  Assume that we are remaining open for lessons or classes unless we announce differently. If weather conditions are such that we need to close our locations, we will teach any classes and lessons for that day online according to the regular schedule. Your teacher will simply send you a Zoom link to join her at the regularly scheduled lesson time. 

What happens if my teacher is unwell?

If your teacher is unable to join class because of health concerns, they will update you at least 90 minutes prior to class by email and text message. In such a case, the teacher will make every effort possible to choose a day and time that works for the majority of families later that week or month. If you are unable to attend at the rescheduled time, you may join another class at a different time that same week or month.

What if the teacher reschedules a class?

Though rare, there may be times when a teacher needs to reschedule a class. In such a case, the teacher will make every effort possible to choose a day and time that works for the majority of families. If you are unable to attend at the rescheduled time, you may join another class at a different time that same week or month.

 

What happens if I miss a class?

You have unlimited makeup classes as long as you are enrolled. Simply text your teacher to let her know that you're missing class and let her know which class you would like to drop in on to makeup the missed class.

 

What if I need to pause or cancel my enrollment? What is your refund policy?

We understand that circumstances can change for families impacting your ability to participate in live instruction.

 

If you need to pause or cancel your enrollment, please send us written notice prior to the 1st of the month. (If notice is received after the 1st of the month, the tuition for the current month will still be charged.)

Please send your written notice via our online form.

Registration fees are non-refundable.