Customer Care

We are committed to making sure that you and your child have a wonderful experience! If issues do arise, please reach out to your teacher to get their support.  Your teacher will provide you with her phone number and email address, and you are encouraged to contact her directly.

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If you are not able to resolve your issues or have misplaced your teacher's contact information, please reach out to us at info@simplymusicstudios.com or call our office at 779-379-2437, and we will work with you and your teacher to support you as best we can.

New Lenox Campus: 164 W. Illinois Hwy. at the corner of Cedar and Illinois Hwy.

Joliet Campus: 2312 Essington Rd. at Crossroads Christian Church

Click here to see all our calendars.

Enroll any time of the year! We are always happy to welcome new students to our Simply Music family! You may start lessons at any time of the year and pause enrollment as needed. We’ll gladly pro-rate tuition or schedule makeup classes if you start lessons partway through the month.

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Once enrolled, we’ll keep you enrolled until you tell us you need to pause or withdraw. No need to constantly fill out forms to re-enroll. We want to keep things easy and convenient for you.

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If you need to make a scheduling change, class change, or teacher change, just let us know by emailing us at info@simplymusicstudios.com , or by calling our office at 779-379-2437. We’re always glad to help.

Your tuition is for everything that is included with enrollment here at Simply Music — weekly lessons for the year plus all of the special events, contests, awards program, and Red Carpet Recitals planned for our students. And then of course, there’s also all the love, time, and effort your teacher puts in as well!

Payment Structure

At Simply Music, we use a fixed monthly membership to keep scheduling simple and ensure your student has a reserved place in the program. Your membership includes a reserved lesson time, recitals and performance opportunities, exciting practice challenges, student progress updates, family appreciation weeks, and scheduled studio breaks throughout the year.

Because Simply Music operates as an annual membership program, an exact number of lessons is not guaranteed each year. Missed lessons, holidays, studio closures, and occasional cancellations are already considered when setting our membership rate. Continued payment of your monthly membership ensures your student’s place in the studio and continued access to all membership benefits.

Our studio calendar provides a clear overview of the instructional year and the time and value included with your membership. Tuition payments are non-refundable.

Payment Method
To make things easy and hassle-free, we ask all families to pay via direct debit. This way, monthly payments are automatic, helping you avoid any late or missed fees.

Billing Cycle
We process payments on the 1st of each month. As soon as your payment goes through, we’ll send you a receipt right away via email.

Late Payments and Outstanding Balances
To keep things running smoothly, we kindly ask that payments are made on time. If an account is overdue, lessons will not be offered until the balance is cleared. Accounts with outstanding balances after 30 days may be forwarded to a debt collection agency.

Policy Updates
We may update this policy occasionally to keep things running smoothly and will always keep you informed of any changes.

We want to emphasize that regular attendance at lessons is a vital part of each student’s progress, motivation, and overall learning experience. Just as we encourage consistent daily practice, we also encourage you to be consistent with your lesson attendance. Each 30-minute lesson is reserved exclusively for you, ensuring that time is fully dedicated to your musical growth.

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Instead of rescheduling missed lessons by teaching makeup lessons, we offer several makeup options. Here are your options:

Option 1 – Digital Lesson Assignment

If you miss a lesson, you can still benefit from your reserved time by requesting a Digital Lesson Assignment from your teacher.

• Your teacher will use your scheduled lesson time to create a customized assignment for you.

• The assignment will be sent directly to your email, allowing you to continue progressing at home.

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Option 2 – Online Lesson

If you know in advance that you can’t attend in person, you can pre-arrange to have your lesson online at your regular time.

• Whenever possible, please provide at least 8 hours’ notice so your teacher can prepare accordingly.

• This is a great option for times when the weather is bad, transportation is difficult, or your child isn’t feeling well but still wants to learn from home.

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Need to Contact Your Teacher?

Your teacher can provide their contact information at your next lesson.
You can also reach out to us directly, and we’ll be happy to help:
📞 779-379-2437

What happens in inclement weather?

Any weather closing information for Simply Music will be posted on our studio Facebook site, as well as confirmed via email or text.  Assume that we are remaining open for lessons or classes unless we announce differently.

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You also have the option of setting up a online lesson with your teacher if you are not comfortable coming in-person because of the weather. 

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As always, your safety is our top concern. Please be safe and use your own discretion to decide when to travel based on conditions in your area or your driving route. 

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What happens if my teacher is absent?

If your teacher needs to cancel a lesson, we’ll always arrange for a substitute or schedule an in-person makeup lesson with your teacher within one month of the missed lesson.

Practice requirements and goals will vary according to teacher assignments and student levels. Students taking instrumental lessons need an instrument in the home on which to practice.

Parental support is crucial to the success of each student. To keep parents informed, we regularly communicate via email or flyers. Students in vocal or instrumental lessons also have an assignment notebook to facilitate communication between studio and home.

Students taking instrumental or vocal lessons can expect about $45-55 of music expenses throughout the year. Notification of bills for music or extra supplies is sent by the studio as needed. These book and supplies fees will be applied to your account and charged the following week the books are received.

We understand that circumstances can change for families impacting your ability to participate in live instruction.

If you need to pause or cancel your enrollment, please send us written notice prior to the 1st of the month. (If notice is received after the 1st of the month, the tuition for the current month will still be charged.)

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Please send your written notice via our online form.

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Registration fees are non-refundable.