top of page

Have questions? We're happy to help!

Customer Care Policies

We want to make sure you have a wonderful experience!

We are committed to making sure that you and your child have a wonderful experience! If issues do arise, please reach out to your Simply Music teacher to get their support. If you are not able to resolve your issues, please reach out to us at, and we will work with you and your Simply Music teacher to support you as best we can. 


Can I enroll at any time?

Enroll any time of the year! We are always happy to welcome new students to our Simply Music family! You may start lessons at any time of the year and pause enrollment as needed. We’ll gladly pro-rate tuition or schedule makeup classes if you start lessons or classes partway through the month.

Once enrolled, we’ll keep you enrolled until you tell us you need to pause or withdraw. No need to constantly fill out forms to re-enroll. We want to keep things easy and convenient for you.

If you need to make a scheduling change, class change, or teacher change, just let us know by emailing us at, or by calling our office at 779-379-2437. We’re always glad to help.

What is our yearly class calendar?

Click on this link to download a pdf of all of the activities, events, and planned holiday breaks for this next year.

Where are you located?

New Lenox Campus: 13921 E. Illinois Hwy. across from Tyler and Bentley Schools

Joliet Campus: 2312 Essington Rd. at Crossroads Christian Church

What does the annual registration fee cover?

A Registration Fee is charged at the time of enrollment for new students and thereafter on the first of September of each year for returning students. The annual Registration Fee is an all-inclusive fee that covers various recital and performance events fees as well as registration processing.

Annual Registration Fees are $50 per family, not per student.  Registration fees are non-refundable.

You can also check your current balance and change your class at our Parent Portal.

What is included in my enrollment?

Your tuition is for everything that is included with enrollment here at Simply Music — a scheduled number of weekly lessons for the year plus all of the special events, contests, awards program, and recitals planned for our students. And then of course, there’s also all the love, time, and effort your teacher puts in as well!

You can also check your current balance and change your class at our Parent Portal.

Your tuition is automatically billed on the 1st of each month to your credit or debit card on file.

What happens if I have to miss a private lesson? How do I schedule a makeup lesson?

We want to emphasize that regular attendance at lessons is a HUGE part of each student’s progress, motivation, and learning. We encourage you to be as consistent in attendance, just as we encourage consistency in your daily practice. We have set aside those 30 minutes of lesson time just for you, and no one else!

What counts as an excused absence?

  • If you are ill and cannot come to your lesson, please call, email, or text your teacher to notify them as soon as you can, and follow our procedure below to reschedule the lesson.

  • If you have an upcoming vacation or special event, you must notify your teacher well in advance (at least 2 weeks) of the lesson(s) you'll be absent. If you don’t, we regret that we cannot offer a makeup lesson. 


What’s an unexcused absence?

  • If you choose to miss a lesson due to any other reason, we regret that we cannot offer a makeup lesson. 


What if we have inclement weather or my teacher is absent?

  • If a class or lesson is cancelled because of weather, we will conduct the lesson virtually. 

  • In the case of a teacher absence, we will arrange makeup lessons for those missed classes.


If I have an excused absence, how do I schedule a makeup lesson?

  • It's easy and allows you to find a time that works best for your schedule!

  • Go to this link.

  • Click on your teacher’s name. This will open your teacher's calendar where you'll see OPEN spots that are available for makeups throughout this session. Pick one that works for you. Please note that you cannot make the change directly to the calendar yourself.

  • Text or email your teacher with your chosen makeup date, and your teacher will schedule you in that spot.

  • You have two weeks from the originally missed lesson to notify your teacher of the OPEN spot you would like to take for your makeup lesson. If you do not notify your teacher within those two weeks, we regret that we cannot offer you a makeup lesson.

  • If you miss your makeup lesson for ANY reason, we regret that we cannot offer you a makeup lesson.


What if I don't know my teacher's contact information?

  • Your teacher would be happy to give that to you at an upcoming lesson or. . .

  • Contact us at 779-379-2437 and we can get you that information!

How much should I practice at home?

Practice requirements and goals will vary according to teacher assignments and student levels. Students taking instrumental lessons need an instrument in the home on which to practice.

How much should parents be involved?

Parental support is crucial to the success of each student. To keep parents informed, we regularly communicate via email or flyers. Students in vocal or instrumental lessons also have an assignment notebook to facilitate communication between studio and home.

How much will I need to spend on books and supplies?

Students taking instrumental or vocal lessons can expect about $45-55 of music expenses throughout the year. Notification of bills for music or extra supplies is sent by the studio as needed. These book and supplies fees will be applied to your account and charged the following week the books are received.

What happens in inclement weather?

Any weather closing information for Simply Music will be posted on our studio Facebook site, as well as confirmed via email or text.  Assume that we are remaining open for lessons or classes unless we announce differently.

You also have the option of setting up a virtual lesson with your teacher if you are not comfortable coming in-person because of the weather.


As always, your safety is our top concern. Please be safe and use your own discretion to decide when to travel based on conditions in your area or your driving route. 

No more missed lessons for inclement weather!  If weather conditions are such that we need to close our locations, we will teach any classes and lessons for that day online according to the regular schedule. 

What happens if my teacher is unwell?

If your teacher is unable to join class because of health concerns, they will update you at least 90 minutes prior to class by email and text message. In such a case, the teacher will make every effort possible to choose a day and time that works for you later that week or month. 

What if the teacher reschedules a lesson?

Though rare, there may be times when a teacher needs to reschedule a class. In such a case, the teacher will make every effort possible to choose a day and time that works for you.


What if I need to pause or cancel my enrollment? What is your refund policy?

We understand that circumstances can change for families impacting your ability to participate in live instruction.

If you need to pause or cancel your enrollment, please send us written notice prior to the 1st of the month. (If notice is received after the 1st of the month, the tuition for the current month will still be charged.)

Please send your written notice via our online form.

Registration fees are non-refundable.

bottom of page