.png)
Customer Care
How do I reach out if I have questions?
We are committed to making sure that you and your child have a wonderful experience! If issues do arise, please reach out to your teacher to get their support. Your teacher will provide you with her phone number and email address, and you are encouraged to contact her directly.
If you are not able to resolve your issues or have misplaced your teacher's contact information, please reach out to us at info@simplymusicstudios.com or call our office at 779-379-2437, and we will work with you and your Red Note Choir teacher to support you as best we can.
Where are you located?
New Lenox Campus: 164 W. Illinois Hwy. at the corner of Cedar and Illinois Hwy. The Red Note Choir is available at this location.
Joliet Campus: 2312 Essington Rd. at Crossroads Christian Church
What is the yearly class calendar?
Click here to see all our calendars.
Can I enroll at any time?
Enroll any time of the year! We are always happy to welcome new students to the Simply Music family! You may start classes at any time of the year and pause enrollment as needed. We’ll gladly pro-rate tuition if you start choir partway through the month.
Once enrolled, we’ll keep you enrolled until you tell us you need to pause or withdraw. No need to constantly fill out forms to re-enroll. We want to keep things easy and convenient for you.
If you need to make any changes, just let us know by emailing us at info@simplymusicstudios.com , or by calling our office at 779-379-2437. We’re always glad to help.
What's included in my tuition?
Your monthly tuition is for everything that is included with enrollment here at Simply Music – weekly classes throughout the year, plus 4 - 5 performances a year in our Winter and Summer Red Carpet Events, a Chicago Wolves Game, and an exclusive 815 concert event.
If you need to make any changes, just let us know by emailing us at info@simplymusicstudios.com , or by calling our office at 779-379-2437. We’re always glad to help.
How does tuition work?
Payment Structure
At Simply Music, we use a fixed monthly subscription fee to keep scheduling simple and ensure your lessons are always available when you need them. Your monthly fee covers a set number of classes each year. Please note that tuition payments are non-refundable.
Payment Method
To make things easy and hassle-free, we ask all families to pay via direct debit. This way, monthly payments are automatic, helping you avoid any late or missed fees.
Billing Cycle
We process payments on the 1st of each month. As soon as your payment goes through, we’ll send you a receipt right away via email.
Late Payments and Outstanding Balances
To keep things running smoothly, we kindly ask that payments are made on time. If an account is overdue, classes will not be offered until the balance is cleared. Accounts with outstanding balances after 30 days may be forwarded to a debt collection agency.
Policy Updates
We may update this policy occasionally to keep things running smoothly and will always keep you informed of any changes.
What happens in case. . . of bad weather, my teacher is ill, or I miss a class?
What happens in inclement weather?
Any weather closing information for Simply Music will be posted on our studio Facebook site, as well as confirmed via email or text. Assume that we are remaining open for lessons or classes unless we announce differently. If weather conditions are such that we need to close our locations, we will provide a makeup date for the class.
What happens if my teacher is unwell?
We will make every effort to provide a substitute teacher who is fully prepared to run the class and follow the lesson plan prepared for that day.
What happens if I miss a class?
Unfortunately, there are no makeups for missed classes.
What if I need to pause or cancel?
We understand that circumstances can change for families impacting your ability to participate in live instruction.
If you need to pause or cancel your enrollment, please send us written notice prior to the 1st of the month. (If notice is received after the 1st of the month, the tuition for the current month will still be charged.)
Please send your written notice via our online form.
Registration fees are non-refundable.