top of page
Class Logos-9.png

Customer Care

How do I reach out if I have questions?

We are committed to making sure that you and your child have a wonderful experience! If issues do arise, please reach out to your teacher to get their support.  Your teacher will provide you with her phone number and email address, and you are encouraged to contact her directly.

If you are not able to resolve your issues or have misplaced your teacher's contact information, please reach out to us at or call our office at 779-379-2437, and we will work with you and your Red Note Choir teacher to support you as best we can.


Where are you located?

New Lenox Campus: 13919 E. Illinois Hwy. across from Tyler and Bentley Schools

Joliet Campus: 2312 Essington Rd. at Crossroads Christian Church


What is the 2023 - 2024 class calendar?

Click here to see all our calendars.


Can I enroll at any time?

Enroll any time of the year! We are always happy to welcome new students to the Simply Music family! You may start classes at any time of the year and pause enrollment as needed. We’ll gladly pro-rate tuition if you start choir partway through the month.

Once enrolled, we’ll keep you enrolled until you tell us you need to pause or withdraw. No need to constantly fill out forms to re-enroll. We want to keep things easy and convenient for you.

If you need to make any changes, just let us know by emailing us at , or by calling our office at 779-379-2437. We’re always glad to help.

What's included in my tuition?

Your monthly  tuition is for everything that is included with enrollment here at Simply Music – 32 weekly classes throughout the year, plus 4 - 5 performances a year in our Winter and Summer Red Carpet Events and an exclusive 815 concert event. You will also have priority early enrollment in a bonus 4-day summer intensive vocal camp in Summer 2024.

If you need to make any changes, just let us know by emailing us at , or by calling our office at 779-379-2437. We’re always glad to help.

How does tuition work?

Simply Music offers a hassle-free automated payment system. When you're charged for tuition, we will immediately email a receipt to you. 


Tuition is automatically charged on the 1st of each month. Since enrollment is ongoing, tuition is due each month for as long as a student is enrolled. Tuition is non-refundable. Remember that the total amount of tuition for the year has been divided into 9 equal payments for easier budgeting. This monthly amount is not tied to the number of classes or lessons in a given month, but rather is 1/9th of the total cost for the school year. 

A non-refundable registration fee of $50 per student will be charged at the time of enrollment for new students. This is an all-inclusive fee that helps cover the costs of registration processing and includes a custom Red Note Choir T-shirt.

You can also check your current balance and change your class at our Parent Portal.

What happens in case. . . of bad weather, my teacher is ill, or I miss a class?

What happens in inclement weather?

Any weather closing information for Simply Music will be posted on our studio Facebook site, as well as confirmed via email or text.  Assume that we are remaining open for lessons or classes unless we announce differently. If weather conditions are such that we need to close our locations, we will provide a makeup date for the class. 

What happens if my teacher is unwell?

We will make every effort to provide a substitute teacher who is fully prepared to run the class and follow the lesson plan prepared for that day.

What happens if I miss a class?

Unfortunately, there are no makeups for missed classes.

What if I need to pause or cancel?

We understand that circumstances can change for families impacting your ability to participate in live instruction.

If you need to pause or cancel your enrollment, please send us written notice prior to the 1st of the month. (If notice is received after the 1st of the month, the tuition for the current month will still be charged.)

Please send your written notice via our online form.

Registration fees are non-refundable.

bottom of page